REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant OHampS responsibilities

Protocols and procedures for communicating with others using relevant communication technology including the use of public address PA systems on electric passenger trains

Features of various communications systems

Preoperational checks for communications systems and equipment

Minor routine maintenance procedures for communications equipment

Typical problems that may occur when using communications systems and appropriate action and solutions

Basic communication techniques including barriers to effective communication and how to overcome them

Techniques for communicating effectively with customers with special needs

Instructions procedures information and signs relevant to working with others as a team

Procedures for promptly reporting andor rectifying any identified misunderstandings and problems that can occur in the workplace and appropriate ways of dealing with them in accordance with regulatory requirements and workplace procedures

Required skills

Communicate effectively with others using available communications equipment

Read and interpret instructions and procedures relevant to the use of communications equipment

Interpret and follow operational instructions and prioritise work

Identify and use required communication technology

Work collaboratively with others when using communications equipment

Promptly report andor record andor rectify any identified problems faults or malfunctions that may occur when using communications equipment in accordance with workplace procedures

Implement contingency plans for unanticipated situations that may arise when using communications equipment

Plan own communication construction including predicting consequences and identifying improvements

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies risk situations and environments

Work systematically with required attention to detail without damage to equipment

Operate and adapt to differences in communication equipment in accordance with standard operating procedures

Monitor performance of communication equipment and take appropriate action if required

Operate electronic communication equipment to required protocol when communicating with others in the workplace

Work collaboratively with others

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Assessment must include exercises which demonstrate competent performance of the following in a range of situations

communicating effectively in different workplace situations

actively contributing to achieving workplace outcomes

using communication systems correctly while employing appropriate protocols

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment andor

in an appropriate range of situations in the workplace

Communications may occur:

Communication systems may include:

Workplace communication may include:

Communication problems may include:

Communication may be with:

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Information/documentation may include:

Applicable regulations and legislation may include: